Contact Us
We want to hear from you.
To reach us by phone, call 1-800-MYAMFAM (692-6326).
To contact us by mail, send your correspondence to 6000 American Parkway, Madison, WI 53783.
Or, if you want to contact a specific department, simply choose the appropriate link on the left and fill out the form. Here's what each form covers:
Advertising – for ad agencies or media vendors interested in contacting our advertising department.
Billing – for payment-related questions or comments about your auto, home, business or farm & ranch policies.
Consumer Affairs – to share a concern or report a complaint.
Customer Repair Program – to express interest in becoming a direct repair shop for American Family Insurance.
Exceptional Customer Experience – to share a positive experience you've had with our company, employees or agents.
Human Resources – to contact us about employment opportunities, practices or suggestions.
Supplier Information – to express interest in becoming an American Family supplier.
Web Experience Team – to share your ideas about this website.